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Delivery policy

Deliveries are normally made between 7 AM and 6 PM. These are delivered using a tail lift vehicle which allows the pallet to be lowered to the ground then by using a manual pallet truck to manoeuvre the pallet of goods from the tail lift onto the kerbside. It is important that the ground where the pallet is to be unloaded is also solid and flat. Delivery teams are not able or responsible for any additional moving, lifting or carrying of your products other than that of placing on the kerbside. So it would be sensible to arrange for a person or persons to be present when the delivery is made in order to assist with positioning and manoeuvring and subsequent unloading of the pallet. After your order has been confirmed we will contact you regarding estimated/extract date of delivery. Vehicles used for these deliveries can be up to 20 feet long and therefore may require special access. If your order is of multiple packs then it may require an even larger vehicle, and you are advised to call the office to discuss any delivery requirements or clarification both of the access required and the size of the vehicle being used.

Normal delivery time is within 3 to 5 working days and exclude bank holidays and weekends (special order and out of stock items may take longer) we will advise if this is the case.

Please note that for those customers who live in some remote rural areas our delivery service may be extended by 2 working days or we may contact you to advise that your address is not serviceable.

We are able to deliver to all parts of the UK mainland however, an extra charge for deliveries to Northern Ireland, Scottish Islands, Isle of Wight, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO addresses AB, BT, DD, GY, HS, IM, IV, JE, KA27-28, KW, PA20+, PH, P030-41, TR21-25 and ZE.

All deliveries will be made to the kerbside or start of driveway this will normally be using a tail lift HGV rigid vehicle.

The tail lift of the vehicle uses electro/hydraulic’s which allows the pallet to be lowered to the ground then using a manual pallet truck to manoeuvre the power of goods onto the kerbside where it will be left for you to unpacked can move.

Please note that we will only deliver to the address that is registered to your payment method.

Delivery to an address other than your billing address is permitted. Preparation for receipt of delivery Please advise Norfolk Paving Supplies of any constraints which may restrict access to your address for our delivery vehicles.

Further information Whilst we will always make every effort to deliver the products on the agreed delivery date we cannot be held responsible for matters beyond our control, i.e. weather, accidents, breakdowns etc that results in your products not arriving on the day in question.