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FAQ's

Q. How long will my delivery take after placing the order?

A. Usually within 3-7 days. Once you've placed an order with us, we will contact you to discuss your delivery requirements before attempting to deliver.

Q. What happens if I have some breakages?

A. Please report any breakages, damages etc as soon as possible. If possible please take a digital picture to help us establish what caused the problem. We will replace any substandard products as quickly as possible.

Unfortunately, we may not be able to collect damaged product. Therefore customers may be advised to dispose of any damaged product once replacements have been organised.

Q. Are breakages/quality problems common?

A. Rarely do issues arise as our products are sourced mainly from companies that pride themselves on their quality standards, and have access to substantial resources and technical departments in the unlikely case of any problems.

Q. Is there an extra charge for delivery?

A. there is no extra charges for delivery other than shown when ordering on the website. All products can be delivered throughout the UK with the exception of these postcodes AB, BT, DD, GY, HS, IM, IV, JE, KA27-28, KW, PA20+, PH, P030-41, TR21-25 and ZE.

Q. What if I have not ordered enough products?

A. No problem. We can supply you with extra products. Please note however if your requirements are less than a full pack we will have to charge as per full pack on website for delivery. We recommend you always allow up to 10% extra for cutting. If you are unsure of how much product you need please ring us on 01603 510 446 or Contact Us and we would be happy to help you. Unfortunately some of our products cannot be sold as individual units and are only supplied in full packs, please call us for more details.

Q. What If I have order too much product?

A. We are able to take back full unopened packs but we will have to charge you with the cost of collection depending on where you are and what the product is. If you are unsure of how much product you need please call us on 01603 510 446 and we would be happy to help you.

Q. What happens if I discover after ordering that the product is out of stock?

A. Should a product be temporarily out of stock then we will ring to inform you. Either you can immediately have a full refund or we can put you on a waiting list with an estimated time of availability.

Q. Why are your prices so low?

A. Norfolk Paving Supplies prides itself on offering low prices to our customers, whilst focusing on quality products. This is possible because we have the ability to deliver the products directly from the manufacturer to the customer’s door. At Norfolk Paving Supplies, we understand the importance of getting the right product quickly and by keeping overheads low and using the most economic method of delivery, we can offer our customers competitive prices, every day. We at Norfolk Paving Supplies have over 4 decades in the paving industry, so we do not want to sell you an unsuitable product, so if you do have any further questions, please do not hesitate to contact us.