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Check out Use of our website

1.1 The Norfolk Paving Supplies website is available for you to use subject to the Terms and Conditions. The site is provided free of charge for your personal use and by using the website you agree to be bound by these Terms and Conditions.


2. Amendments

2.1 We may need to update or make changes to these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on account registration or via a suitable announcement on the Norfolk Paving Supplies site. The changes will apply to the use of the website after we have given notice. If you do not agree or accept the new Terms and Conditions you should not continue to use the Norfolk Paving Supplies website. If you continue to use the website after that date on which the change comes into effect, then your use of the website indicates your agreement to be bound by the new Terms and Conditions.

3. Account Registration

3.1 To register with you must be over eighteen years of age.

3.2 You must ensure that all the details provided by you on registration or at any time to Norfolk Paving Supplies are correct and complete.

3.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

4. Password and security

4.1 When you register to use the Norfolk Paving Supplies website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately.

4.2 If Norfolk Paving Supplies has reason to believe that there is likely to be a breach of security or misuse of website, we may require you to change your password or we may suspend your account in accordance with paragraph 16 below. It is your responsibility to ensure that your account registration details are correct and complete. It is required that you immediately make any changes required to the registered information by accessing your account to update the information you provided us. Norfolk Paving Supplies reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

5. Privacy

5.1 Please review our Privacy Policy.

6. The contract between us

6.1 We must receive payment in full for the whole of the price for the items ordered before your order can be processed. Once payment has been received by us we will confirm that the items ordered areavailable in stock by sending an email to you at the email address you provided upon account registration. We will then despatch the items to the address provided upon your account registration. In the unlikely event that the items ordered are not available, we shall email you at the email address you provided upon account registration and arrange for your payment to be re-credited to your account within 7 days.

7. Price

7.1 The price payable for items that you order are as set out in our website.

7.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges and restricted delivery areas are fully detailed in our delivery policy.

8. Right for you to cancel your contract

8.1 You may cancel your contract with us for the items you order at any time up to the end of the seventh working day from the date you receive the ordered items. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

8.2 Please read our Returns Policy.

8.3 If you have received the items before you cancel your contract then you must arrange for collection by Norfolk Paving Supplies.

8.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the items in question are collected by us in the condition they were in when delivered to you. We shall be entitled to deduct the direct costs of recovering the items from the amount to be re-credited to you.

9. Cancellation by us

9.1 We reserve the right to cancel the contract between us if:

  •          9.1.1 we have insufficient stock to deliver the items you have ordered;
  •          9.1.2 we do not deliver to your area; or
  •          9.1.3 One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

9.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

10. Delivery of items to you

10.1 Please read our Delivery Policy.

11. Liability

11.1 If the items we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the items in question.

11.2 If you do not receive items ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the items.

If you notify a problem to us under this condition, our only obligation will be, at your option:

  •          11.2.1 to make good any shortage or non-delivery;
  •          11.2.2 to replace or repair any items that are damaged or defective; or
  •          11.2.3 To refund to you the amount paid by you for the items in question in whatever way we choose.

11.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the items in question under clause 11.2.3 above.

11.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable UK law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

12. Calculation of items required

12.1 We cannot be held responsible for under or over ordering. The areas and coverage of our full packs have been rounded up and product dimensions shown on this website may allow for jointing. Whilst every attempt has been made to provide you with the ability to accurately calculate your product requirements; we recommend you check all area calculations prior to confirming your order.

13. Notices

13.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at

Norfolk Paving Supplies
Unit 2 Oak Lodge
North Walsham Road

and all notices from us to you will be displayed on our website from to time.

14. Events beyond our control

14.1 We shall have no liability to you for any failure to deliver items you have ordered or any delay in doing so or for any damage or defect to items delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

15. Limitations

15.1 You may not use the Norfolk Paving Supplies website for any of the following purposes:

  •          disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  •          transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  •          gaining unauthorised access to other computer systems
  •          interfering with any other person's use or enjoyment of site
  •          breaching any laws concerning the use of public telecommunications networks
  •          interfering or disrupting networks or websites connected to site
  •          making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

15.2 Norfolk Paving Supplies reserves the right to refuse to post material on the Norfolk Paving Supplies site or to remove material already posted on Norfolk Paving Supplies website.

15.3 You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

  • any claim by any third party that the use of the Norfolk Paving Supplies website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  • any claim by any third party that the use of website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
  • Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of site by you.

16. Availability of Norfolk Paving Supplies website

16.1 Norfolk Paving Supplies aims to provide you with the best service possible and makes no promise that the services at website will meet your requirements and cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to email at and we will attempt to correct the fault as soon as we reasonably can.

16.2 Your access to website may be occasionally restricted to allow for updates, maintenance or the introduction of new products or services. Norfolk Paving Supplies will attempt to restore the service as soon as it reasonably can.

17. Norfolk Paving Supplies right to suspend or cancel your registration

17.1 Norfolk Paving Supplies may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

17.2 You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the website.

17.3 The suspension or cancellation of your registration and your right to use the website shall not affect either party's rights or liabilities.

17.4 Paragraphs 13 and 17 of these Terms and Conditions shall survive cancellation.

18. Norfolk Paving Supplies liability

18.1 The Norfolk Paving Supplies website is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

18.2 The Norfolk Paving Supplies site provides content from other Internet sites or resources and while we try to ensure that material included on website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Norfolk Paving Supplies will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the website. If Norfolk Paving Supplies is informed of any inaccuracies in the material on the site we will make every effort to correct the inaccuracies as soon as we reasonably can.

18.3 In particular, we disclaim all liabilities in connection with the following:

  •          incompatibility of website with any of your equipment, software or telecommunications links
  •          technical problems including errors or interruptions of the website
  •          unsuitability, unreliability or inaccuracy of the website
  •          inadequacy of website to meet your requirements

18.4 To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Norfolk Paving Supplies website.

18.5 Nothing in these Terms and Conditions shall exclude Norfolk Paving Supplies liability for personal injury or death caused by its negligence.

19. Invalidity

19.1 If any part of these terms and conditions proves not to be enforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20. Privacy

20.1 You acknowledge and agree to be bound by the terms of our privacy policy.

21. Third party rights

21.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

22. Intellectual Property

22.1 The content of the Norfolk Paving Supplies website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on website without written permission from Norfolk Paving Supplies.

22.2 No licence is granted to you in these Terms and Conditions to use any trade mark of Norfolk Paving Supplies or its affiliated companies including, without limitation, the trademarks Norfolk Paving or Norfolk Paving Supplies.

23. Governing law

23.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

24. Entire agreement

24. 1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the items to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any items offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

25. Miscellaneous

25.1 You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. If you breach these Terms and Conditions and Norfolk Paving Supplies ignores this, Norfolk Paving Supplies will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. Norfolk Paving Supplies shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

25.2 The Norfolk Paving Supplies website is owned and operated by Norfolk Paving Supplies which is a trading division of

Star Paving services Ltd 
113 Compit Hills 
NR27 9LL

If you have any queries please contact us or email:

26. Mailing

26.1 The email address provided upon account registration may be used to keep you informed of special offers, promotions and news relating to Norfolk Paving Supplies and our products.

26.2 Your details will never be shared with any third party companies. The option to unsubscribe from our mailing list is given on each email we send. Alternatively, please contact us at and we can remove you from our mailing list manually.